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Interpersonal conflict is a common but dangerous issue in communities. It's not always easy to deal with it, especially when a community is loosely structured without formal authority. Communities built on do-ocracy or anarchy can be awesome breeding grounds for creative work and powerful ideas, but they are very vulnerable to drama. Seven years ago, we experienced this first-hand at Hackerspace.Gent when our community fell apart because of conflict. At our lowest point, we decided to "hack the hackerspace" to find systems and techniques to build a better community. Over the years, one of the most useful tools for keeping our community healthy turned out to be the "private talk pattern", a method for solving conflict between two people. This tool doesn't require clear authority or policing, which makes it perfect for less-structured organizations such as do-ocracies and cooperatives. With this talk, we share our experience with the hope of giving you more tools to make your community great.
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